The terms and conditions below apply to all coaching and mentoring services provided by PMO Learning Limited (“PMOL”) to any individual or organisation (“the client”) and constitute the contract for the service to be provided by PMOL for the client. The term ‘coaching’ as used here covers personal coaching, executive coaching, and business coaching for clients, and where applicable includes mentoring or supervision services provided for clients, coaches, or others.

1. Agreement and Acceptance

In return for the fees payable by the client (or by a third party on their behalf), PMOL agrees to provide the service as described below and in accordance with these terms and conditions. The client agrees to pay fees for the service on the same terms. Where a third party pays the fees, they act as an agent on behalf of the client.

The date that the first coaching session takes place shall be deemed the official start date of the coaching service. Participation in the first coaching session constitutes acceptance of these terms and conditions.

2. Booking Structure

• Minimum Booking: Coaching packages must be booked in a minimum block of 2 x 1-hour sessions.

• Initial Familiarisation: Booking includes time for initial familiarisation with the assigned coach.

• Booking Form: Clients must complete a booking form to capture and align on their coaching objectives prior to the commencement of sessions.

3. Usage Policy and Expiry Rules

• Commencement Deadline: All coaching packages must begin before the end of the financial year in which they are purchased.

• Usage Window: Once the first session is booked and completed, a usage window begins based on the number of coaching hours purchased.

  • 🕒 Clients have as many months as coaching hours to complete their sessions.

  • Examples:

    • 8 hours purchased = 8 months to complete the sessions

    • 4 hours purchased = 4 months to complete the sessions

• Sessions may be scheduled at flexible intervals to suit the coachee, as long as all hours are used within the defined time window.

• Unutilized Sessions: Sessions not used within the designated timeframe will be forfeited, with no entitlement to a refund.

4. Session Duration and Format

• Standard Session Length: 1 hour unless otherwise agreed upon.

• Face-to-Face Coaching:

  • Minimum session duration: 3 hours

  • Pricing: Custom and subject to separate agreement

  • Venue: Agreed mutually; costs incurred by PMOL will be recharged to the client

5. Mode of Delivery

• Sessions may be delivered:

  • By telephone, Zoom or Microsoft Teams

  • Face-to-face, where mutually agreed

• The client is responsible for initiating contact for remote sessions at the scheduled time.

6. Rescheduling and Cancellations

• Clients must provide a minimum of 48 hours’ notice to reschedule a session.

• Sessions cancelled with less than 48 hours’ notice are non-refundable.

• In the event PMOL must reschedule, we will use reasonable efforts to offer an alternative appointment that is mutually satisfactory.

7. Confidentiality and Data Protection

• All coaching conversations and documents will be treated as confidential.

• PMOL will not disclose information without the client’s prior permission, unless required by law.

• All personal data is handled per PMOL’s Privacy Policy.

• A confidentiality agreement will be signed at the start of the coaching arrangement.

• PMOL will seek written consent before disclosing a client relationship for promotional purposes.